Frequently Asked Questions (FAQ)

 

1. Are your products truly natural?

Absolutely! We pride ourselves on using only the finest natural ingredients, carefully selected for their effectiveness and purity. Our fragranced products are also naturally derived & Prop 65 Complaint, Paraben- Free, and Phthalate-Free! No nasties, just the good stuff your skin craves! 

2. Are your products cruelty-free?

Yes, all our products are proudly cruelty-free. We believe in spreading love, not testing it on animals. Your skin can glow guilt-free!

3. Can I use your products if I have sensitive skin?

Absolutely! Our products are formulated with gentle, natural ingredients suitable for sensitive skin. However, we always recommend doing a patch test before using any new product extensively. Some products are made with CA-65 compliant fragrances instead of essential oils, so be sure to read the descriptions.

4. What is the shelf life of your products?

Our products are made with love and freshness in mind. While shelf life varies depending on the product, most of our goodies have a shelf life of roughly 18 months. Be sure to store them in a cool, dry place for optimal freshness. Each individual product may vary, so check the label for its exact shelf life.

5. Do you offer international shipping? 

At the moment, we only ship within the United States. Check out our shipping policy for more details on shipping options and rates.

6. Can I return or exchange products if they don't work for me?

Unfortunately, due to the nature of our products, we do not offer returns or exchanges. However, if you have any concerns or issues with your order, please reach out to our customer service team, and we'll do our best to assist you.

7. Are your products suitable for pregnant or breastfeeding individuals?

Yes. Keep in mind, while our products are formulated with natural ingredients, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding.

8. Are your packaging materials eco-friendly?

Yes, we're committed to sustainability! Our packaging materials are recyclable and/or biodegradable whenever possible. We believe in taking care of your skin and the planet.

9. How can I stay updated on new product launches and promotions?

Stay in the loop by subscribing to our newsletter and following us on social media! We regularly share updates on new products, exclusive promotions, and skincare tips to keep you glowing.

10. Are your products vegan? 

Yes, our products are vegan! 

11. My Body Butter melted! What do I do? 

No worries! Our body butter is made with 100% natural goods and no preservatives so they are prone to melting in extreme heat/ direct sun. This does not make your body butter's quality decline. Simply place the melted butter in the freezer for 15 minutes and continue enjoying your favorite skincare. 

12. How long after purchasing will I receive my skincare?

Our shop handcrafts all products as orders are place so production may take 5-7 business days before shipment. It is important to us that everything is made to order to preserve the quality of our skincare.

Disclaimer: While our fragranced products are designed for a delightful sensory experience, we recommend caution when using them on children. For children over 3 years old, please consider the following:

  • Skin Sensitivity: Children's skin can be more sensitive than adults. We suggest performing a patch test before applying the product more broadly to ensure there are no adverse reactions.

  • Natural Ingredients: Our products use natural fragrances; however, individual allergies or sensitivities can occur. Always check the ingredient list for potential allergens.

  • Supervision: Always supervise children when using any personal care products to prevent ingestion or misuse.

Your child's health and safety are our top priorities. If you have any concerns, please consult with a pediatrician before use.

Have a question that's not listed here? Feel free to reach out to our team at luuxie.llc@gmail.com  and we'll be happy to help! ✨🌿